Businesses depend on several business intelligence tools to make accurate decisions. This helps in directing their effort on the right path. While using the tool, there may be several queries that a customer wants to be addressed. The support team steps in, in such cases. 

There are several tools available, and one of them is Supermetrics.

Supermetrics helps streamline your data and enables better decision-making. It provides integration of data from 100+ platforms and makes data analysis a hassle-free process. This blog offers insight into how you can connect with Supermetrics support and user reviews.

How can you contact the Supermetrics support team?

Supermetrics support team offers extensive support to its customers. From setting up your account to managing your billing, Supermetrics offers support for everything. The official portal contains a vast repository of resources where you can find all information.

The various topics where you can find support are:

• Account set-up
• Connecting your data to Supermetrics
• Build reports
• System updates
• Connecting data to data warehouses and business intelligence tools
• Guide to using Supermetrics Looker Studio
• Guide to using Supermetrics with Google Sheets
• Connecting data with Supermetrics Uploader
• Guide to license management with Supermetrics
• Guide to using Supermetrics with Excel

Most of your queries will find answers in these links as the support team at Supermetrics has made extensive effort to offer information on every possible query.

If your queries are not answered, you could create a ticket online, based on which the support team at Supermetrics will connect with you. To create a ticket, log into your Supermetrics account and submit the query. The Supermetrics team is quick in resolving customer queries. They stay with you until you get a concrete solution to your queries.

Problems with Supermetrics support

While analyzing the platform’s various features, we found certain problems with the Supermetrics support. Here are some of our findings:

• Tickets not responded

Supermetrics has a system whereby customers can create a ticket to raise a query. With several Supermetrics tickets accumulating, the team is unable to respond on time.

• No updates

The Supermetrics customer support team is not updated with the latest developments on the platform. For this reason, they cannot assist the customers with their queries.

• Irrelevant answers

The Supermetrics support has only preset answers to many questions and therefore is irrelevant. 

• Limited support

Supermetrics support is available to specific platforms only. 

• Delayed response

In many cases, delay in response from the support team causes a lot of trouble to the customers. Since they cannot find a solution on time, they are stuck in between, affecting their decision-making. 

User reviews about Supermetrics support

While some users have positive responses about Supermetrics customer support, several others feel there are improvement areas. Some of the feedback that we found online are:

A user at G2 feels that the support team usually offers only predetermined answers irrelevant to the query. 

Another user says that most issues need contacting the support team, which takes some time to resolve.

One user thinks the support team does not update while the platform keeps updating. Their support is not relevant when there are changes to the platform.

A user who has left a review on Capterra feels that support is unavailable for certain platforms. This, the user feels, is a limitation to using the platform.

Another user from the same review platform feels that the support team wasn’t helpful when approached for cancellation of the account. This resulted in auto payment, while the business did not want to continue with Supermetrics.

Supermetrics’s alternative for better support

Since many users are not happy with the support team at Supermetrics, there is a need to look for an alternative tool with good support. Growth Nirvana is the best alternative to Supermetrics based on various points of comparison, including support.

Growth Nirvana is a business intelligence tool that provides marketing analytics data in just minutes. It is a no-code platform helping businesses make critical decisions effortlessly.  It is a highly flexible tool with several attractive features. Growth Nirvana offers more than 300 integrations and is a user-friendly platform. 

Its main features are:

• It offers full-funnel reporting.
• Customized white-label reporting.
• Detection of bad data.
• Custom connectors.

Customer support at Growth Nirvana

Growth Nirvana offers 24/7 support to its customers. It has a very supportive team that resolves the queries the same day it arises. 

The platform does not favor raising tickets, as with vast amounts of tickets, some may go unnoticed. Growth Nirvana assigns a dedicated customer support manager to each customer. You can connect with them through Zoom, emails, or Slack. 

This makes query resolution easy. The team ensures that queries are resolved to the best satisfaction of the clients. 

Conclusion

Though Supermetrics has some excellent data analysis features, many customers are not happy with the customer support here. Considering this aspect, Growth Nirvana can be taken as the best alternative with amazing features and an assistive support team. 

Growth Nirvana allows seamless migration too from any platform. To learn more about how Growth Nirvana can be helpful to you, schedule a free demo.